Frequently asked questions
What is the return policy?
We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging, and include proof of purchase. To start a return, email us at kjembroidered@gmail.com. Please note, customized items, digital files, sale items, and gift cards are non-returnable.
Are any purchases final sale?
Custom embroidery orders are final sale and non-refundable once the design process has begun. Gift cards and digital items are also non-refundable and final sale.
When will I get my order?
Embroidery and custom orders take up to 4 weeks to create before shipping, depending on order volume. Bags are typically ready to ship within 1 week. Digital items are available as instant downloads immediately after purchase.